Returns- T&C’s

Terms and conditions

Please allow 7-10 days for you purchase to arrive

We hope you fall in love with your Diva Choice products. But we know that from time to time you may want to return them to us. If for whatever reason you are not entirely delighted we will be happy to offer an exchange or refund in accordance with our Returns Policy. This does not affect your statutory rights.

Online Returns Policy
Orders must be returned to the return address below.
Diva Choice Returns
71 Plevna Crescent
London
N15 6DX
United Kingdom

* The form enclosed with your order must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at info@divachoice.co.uk

* Returns must be sent back to us within 7 days of receiving your order.

* Please ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Please also ensure that the hygiene strip is not removed, we will not accept any returns on any product where this is the case

* All items must be returned in their original condition and packaging, with all labels attached.

* Refunds will not be given on any bath products that are not their original condition, unopened and with the seal intact, Please state your reasons for the return. We will refund to you the full amount of the returned goods, less the original delivery charges. For exchanges, again, please return goods in their original packaging within 7 days of your receipt. Upon our receiving the item/s, we will dispatch alternative goods as arranged. In this instance re-delivery charges for the replacement goods will be applied. Unfortunately, we cannot offer free returns for either refunds or exchanges, so you will have to cover the costs of returning your items to us.

* We cannot accept returns on hosiery once packs have been opened. For reasons of hygiene we are unable to accept returns of earrings.

* We do not give refunds on gift voucher purchases.

* We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.

* Please note that we only offer size exchanges. Where available, replacement items will be dispatched within seven working days. If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place contact us.

* Refunds and exchanges are made approximately two weeks after receipt of items to allow for inspection. The original PayPal account used for payment will be credited. We will not make refunds to a third party.

For any queries regarding our returns policy please email us at info@divachoice.co.uk or telephone us on +44 (0) 844 995 9670.

About our Terms and Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Diva Choice website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.
This website is owned and operated by Diva Choice Ltd. Diva Choice Ltd is a company registered in England and Wales (company registration number 8016804) whose registered office is at 28c Grantbridge Street, London, N1 8JN. “Diva Choice”, “Divachoice.co.uk”, “Petals and Suds”, “we”, “us” and “our” on this page to refer to Diva Choice Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please make contact via the contact page using any of the methods provided.
These website terms and conditions (“Website Terms”) apply to your use of the www.divachoice.co.uk (the “Website”). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.

Your use of this Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes.

Other than for your own personal use or internal business purposes, you may not without our prior written consent:
Copy, reproduce, use or otherwise deal with any content on the Website;
Modify, distribute or re-post any content on the Website for any purpose;
Use the content of the Website for any commercial exploitation whatsoever.

Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Diva Choice. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Accuracy of Content
To the extent permitted by applicable law, Diva Choice disclaims all representations and warranties express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Diva Choice.

Other Legal Notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.

Third Party Rights
Diva Choice shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Purchasing From the Diva Choice Website
Whenever you use this Website to order a product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.

Product Descriptions
Diva Choice has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
Packaging may vary from that shown on the Website;
The sizes shown on the Website are approximate only and may vary slightly;
Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value. If the product that we offer you is of a higher monetary value you will be required to pay the difference in cost for the item/s

Acceptance of your Order

Please note that completion of the online checkout process does not constitute Diva Choices’ acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.
If you supplied us with your email address when entering your payment details, we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed.
On completion of the PayPal transaction you will be sent a PayPal receipt by email. Please make sure you have your correct email address and details on your PayPal account form.
If you don’t have a PayPal account you can easily open one when following the payment process or select the option “If you do not currently have a PayPal account click here button” to pay by credit or debit card within PayPal. PayPal is a secure method of payment and used by millions of people around the world for fast and secure transactions.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Diva Choice cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Delivery – Charges and Timescales
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services.
Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Diva Choice shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling. We accept card via PayPal.
Other Forms of Payment
If you pay by direct transfer you will be sent a confirmation email upon receipt of your payment, please use your name as a reference
Our Bank details are as follows

Sort Code
08-71-99
Account Number
24848150

Please send your order with a cheque or postal order to :
Customer Service
28c Grantbridge Street
London
N1 8JN

Please ensure all crossed cheques and postal orders are made payable to ‘Diva Choice’.

 

Returns and Cancellations
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven (7) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer, If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.

The sale of customised goods or perishable goods,.

Goods that by reason of their nature: cannot be returned – (Items such as underwear, where the ‘hygiene patch’ has been removed, or cosmetics where the seal has been broken).

Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Damage during the course of returning products:

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

If you cancel your order in any of the circumstances set out above in regards to cancellation under the provisions of the Distance Selling Regulations, Diva choice will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the original PayPal account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us. For further help, contact customer services. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products Contact Us or
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. Delivery charges are non-refundable. If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods.
Goods returned for exchange must in all respects be in the condition you received them. This offer applies for one month from the date of purchase and is in addition to your statutory rights. If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Other Terms & Conditions
Hosting a Party
You must be over 18 years of age to hold an Diva Choice Party. All Party guests must be 18 years of age.
International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Diva Choice reserves the right to define what can and cannot be delivered to which destination.

Payment – Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Diva Choice products are sold on a delivery duty unpaid basis.

The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of your product(s) or may be delayed or prevented for reasons beyond our control – for example, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.